Tekdis Ltd RMA / Returns Policy

Tekdis Ltd Returns Policy

1.1 All customers wishing to return product deemed to be defective must complete the attached RMA form. Fields for part no, serial no. (where stated) and return for reason are mandatory. Please ensure this information is accurate and complete to allow the process to proceed.
1.2 Once approved by our QA department, an RMA number will be released. Units received without an authorised RMA will be returned to send.
1.3 Customers are liable for return costs to Tekdis Ltd, unless pre-authorised.
1.4 If the product is still within the manufacturers warranty (normally 12 months from Tekdis invoice) products will need to pass through the repair / failure analysis process. Repair will be carried out locally where possible, or returned to supplier.
1.5 Goods provided on a sale / return basis MUST be returned in original packing and in as new condition to be liable for a credit. Failure to do so may result in a re-stocking fee or invoice.

2.0 Returns Procedure
2.1 Please complete RMA and sign to confirm acceptance of our terms
2.2 Please affix RMA number to the outside of the box
2.2 Important – Customers are responsible for return transportation costs, goods should be sufficiently packaged for safe transport. We cannot accept liability for damages occurring due to inappropriate handling and packing

Contact Details

UK Office:
Access House, Unit 7
62 Portman Road
RG30 1EA
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 0118 9076132
Fax: 0118 9195129

South Australia Head Office:
Level 24, Santos House
91 King William St
Adelaide SA 5000
Phone: +61 8 8113 5399
Fax: +61 8 8127 8044

Melbourne Office
Phone: +61 3 8669 1210

Sydney Office
Phone: +61 2 8011 4824

Taiwan Office
Phone: +886 2 8981 7974
Fax: +886 2 8522 7976