Product Return Policy
To return a product, you must first email us at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. In order to receive an RMA number, the customer will be required to provide the serial number and a brief description of the fault or reason for return.
For embedded systems, the customer must also advise what components are included with the RMA, such as RAM, SSD, LTE, etc. or can state "Unit returned as purchased".
Returned goods cannot be accepted without a Tekdis RMA number. When returning items, the RMA number is to be clearly marked on the returned goods packaging; the goods will be refused upon arrival.
Customers are responsible for return transportation costs (unless re-authorised), and goods should be sufficiently packaged for safe transport. We cannot accept liability for damages occurring due to inappropriate handling and packing
Goods provided on a sale/return basis MUST be returned in original packing and in as-new condition to be eligible for a credit. Failure to do so may result in a restocking fee or invoice.
Product Warranty and Repair
If the product is deemed DOA (dead on arrival), we will endeavour to replace it from stock, subject to stock availability. This applies to returns within 30 days of invoice
If outside 30 days and within the manufacturer's warranty (normally 12 months from the Tekdis invoice), products will need to pass through the repair/failure analysis process. Where possible, repair will be carried out locally at Tekdis or at a partner repair centre; otherwise will be returned to the supplier for rectification.
Items outside the manufacturer's warranty may still be serviceable, but will be treated on a case-by-case basis